The customers have three payment options:
2. Bank Transfer
3. Debit/Credit Card (through PayPal)*
*In order to pay with Debit/Credit Card, please chose firstly, as a payment method, the option “PayPal”. You will be automatically redirected to the PayPal website, where you will be given the option “Pay with Credit or Debit Card” (PayPal Guest Checkout).
The shipping fees depend on the weight of the purchased products:
- up to 0,5 kg = 5.5 euros
- 0,5–1 kg = 9 euros
- 1–2 kg = 15 euros
- 2–2,5 kg = 21 euros
- 2,5–3 kg = 26 euros
- over 3 kg = 40 euros
Europe: 3–14 days
North America : 10–20 business days
Rest of the World: 2–4 weeks
It is important to us that customers know they can purchase from us with complete confidence. We recognise that occasionally you will wish to return items to us and we are happy to provide a 14-day returns guarantee on items purchased from our website (This applies to all our titles and editions, with the exception of eBooks which are downloaded).
If you are unsatisfied with any item and wish to return it, please e-mail us (returns[a]zetabooks.com) in the first instance with details of your order number and the reasons you wish to return the item. We will reply with instructions on how best to proceed with the return.
If the fault is ours (e.g. a printing error occurs, or the wrong title has been dispatched) we will either replace the item or provide a full financial refund and we will also refund the return postage fee. If the fault is not ours, and the item is returned in the original new condition, we will refund the purchase price of the item but you will remain responsible for all postage charges. We reserve the right not to make refunds on items returned in less than pristine condition where the fault is not ours. Wherever possible we ask that you use the original packaging to return items.
Zeta Books is committed to preserving the privacy of visitors to this website. We collect only demographic and statistical information from our visitors and customers. We store the information on our servers and only qualified and authorised personnel has access to the data.
Zeta Books sells its products through its online commerce website www.zetabooks.com. Zeta Books DOES NOT collect any information regarding your credit cards. Credit cards processing is maintained solely by the PayPal system to protect the privacy of your personal information.
Will my personal information be sold to outside companies?
Zeta Books will not trade, sell or share your personal information collected from our website to any outside company or entity.
Who has access to my personal information?
Access to personal information is limited to necessary employees at Zeta Books. We store all personal account information in our secure databases, which uses the latest data protection systems. Our employees follow strict practices and procedures to ensure that your personal information is protected and safeguarded.
Can I submit my order via email?
Yes, you can place your order by email at firstname.lastname@example.org. But please DO NOT share you credit card-related information by email.
Are my credit card transactions secure?
Your credit card and billing information cannot be read as it travels to our ordering system. To ensure that your information is even more secure, we are using a secure paying system provided by PayPal, a leader in online transactions.
What are cookies, and how does this site use them?
This information is used to improve this website’s content and to help Zeta Books understand how people are using this website. This information is collected for statistical analysis, to determine what information is of most and least interest to our visitors, and to identify system performance or problem areas.
www.zetabooks.com uses the latest encryption technology to keep your personal information safe. All your ordering information — including your name, address, and invoicing information — is encrypted using a secure server for maximum security.
NOTIFICATION OF CHANGES
www.zetabooks.com will be updated periodically to provide you with the most current information. We will post changes here so that you will always know what information we gather and how we use that information.
HOW TO CONTACT US ABOUT PRIVACY INQUIRIES